Everything worth asking.

Most diagnostics are done the same day and most repairs within 48 hours. If a part has to be ordered, your docket shows the expected date from the moment you approve the quote.

No. Diagnosis first, written quote second, work third. Nothing is opened until you approve the price — and the quote is what you pay, unless you ask for extra work later.

Every repair carries a 90-day warranty on the same fault, labour and parts included. Bring it back with the docket number and it goes straight to the queue.

We give an honest range for common faults. The exact figure needs a diagnosis — anyone quoting a fixed board-level price without opening the machine is guessing.

Your docket number opens a status page: received, diagnosed, repairing, ready — with technician notes and photos. We also push a message at every change.

Yes, inside Dschang: pickup and delivery for repairs, and an on-site visit for network or office problems. Outside town we work remotely or by arrangement.

Software, virus, email, printer, Wi-Fi and configuration problems — anything we can fix while you watch over a connection. Hardware faults still come to the bench.

Full setup, your study software installed, a 12-month warranty, a free first preventive checkup, and the option of machine insurance for accidental damage.

Drops, spills and power surges — the events a standard warranty refuses. One payment covers the academic year and can transfer if you resell the machine.

We take trade-ins against a new purchase and we refurbish them for resale. Bring it in for an honest assessment — nothing is bought unseen.